Legal
Terms & Conditions
Last Updated: 09-June-2026
1. About Us
These Terms & Conditions govern the use of this website and the purchase of products from MirrorMirror.
MirrorMirror is operated by:
Beauty Inc Ltd
The Apex
Derriford Business Park
Derriford
Plymouth
England
PL6 5FL
Email: customersupport@mirrormirror.co.uk
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
2. Eligibility
You must be at least 18 years old to purchase products from this website.
By placing an order, you confirm that:
- You are legally capable of entering into a binding contract.
- The information you provide is accurate and complete.
- You are purchasing products for personal use unless otherwise agreed.
3. Products
We sell beauty, skincare, cosmetic, wellness and supplement products.
Product images are provided for illustrative purposes only.
We make reasonable efforts to display colours and packaging accurately, however actual products may vary.
Manufacturers may update formulations, ingredients, packaging or instructions without notice.
Customers should always review product packaging before use.
4. Product Information Disclaimer
Information provided on this website is for general information purposes only.
Nothing on this website constitutes medical advice.
Products are not intended to diagnose, treat, cure or prevent disease.
Individual results may vary.
Customers should consult an appropriate healthcare professional before using products if they have concerns regarding suitability.
5. Supplements Disclaimer
Food supplements should not be used as a substitute for a varied diet and healthy lifestyle.
Do not exceed the recommended daily intake.
Keep supplements out of reach of children.
Customers who are pregnant, breastfeeding, taking medication or suffering from medical conditions should seek professional medical advice before use.
6. Orders
All orders are subject to acceptance and availability.
An order confirmation email does not constitute acceptance of your order.
A contract is formed only when your order has been dispatched.
We reserve the right to refuse, cancel or limit orders at our discretion.
7. Pricing
All prices displayed are in Pounds Sterling (£).
Prices include VAT where applicable.
We reserve the right to change prices without notice.
The price charged will be the price displayed at checkout.
8. Payment
Payment must be received before products are dispatched.
We accept payment through approved payment providers available at checkout.
We reserve the right to refuse any transaction that appears fraudulent or unauthorised.
9. Delivery
We currently deliver within the United Kingdom.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Couriers
- Weather conditions
- Industrial action
- Customs or regulatory authorities
- Circumstances beyond our reasonable control
Risk passes to you upon delivery.
Ownership of goods transfers once payment has been received in full.
10. Returns & Cancellation Rights
Consumer Cancellation Rights
Under the Consumer Contracts Regulations, consumers may cancel eligible purchases within 14 days of receiving goods.
To exercise your cancellation rights, contact: customersupport@mirrormirror.co.uk
Returned goods must be:
- Unused
- Unopened
- In their original condition
- In their original packaging
Customers are responsible for return postage costs unless goods are faulty.
Exclusions
For hygiene, health and safety reasons, we cannot accept returns of:
- Opened skincare products
- Opened cosmetics
- Opened beauty devices where hygiene seals have been broken
- Opened supplements
- Personal care products that have been used
This does not affect your statutory rights relating to faulty products.
11. Faulty or Damaged Goods
If you receive faulty, damaged or incorrect goods, please contact us within 48 hours of delivery.
Where appropriate, we may request:
- Photographs
- Batch numbers
- Packaging details
- Product return
We reserve the right to inspect returned products before issuing refunds or replacements.
12. Refunds
Approved refunds will be issued to the original payment method.
Refund processing times depend on the payment provider and financial institution.
Delivery charges may not be refundable where permitted by law.
13. Promotions & Discount Codes
Promotional codes:
- Cannot be exchanged for cash.
- May not be combined unless stated otherwise.
- May be withdrawn at any time.
- May be subject to additional conditions.
We reserve the right to cancel promotions where misuse is identified.
14. Website Use
You agree not to:
- Misuse the website.
- Attempt unauthorised access.
- Upload malicious software.
- Interfere with website operation.
- Use the website for unlawful purposes.
We reserve the right to restrict access where misuse occurs.
15. Intellectual Property
All content on this website including text, images, logos, product descriptions, graphics and branding is owned by or licensed to Beauty Inc Ltd.
Content may not be copied, reproduced or distributed without written permission.
16. Limitation of Liability
To the fullest extent permitted by law, Beauty Inc Ltd shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Loss of business opportunities
- Loss arising from misuse of products
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud
- Any liability that cannot legally be excluded
17. Beauty Product Use
Customers are responsible for following manufacturer instructions, performing patch testing where recommended, and ensuring product suitability.
Results may vary depending on skin type, health, lifestyle and individual circumstances.
18. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, policies or practices of external websites.
19. Privacy
Our use of personal information is governed by our Privacy Policy. Please review the Privacy Policy before using the website.
20. Changes to These Terms
We may update these Terms & Conditions at any time. The latest version will always be published on the website. Continued use of the website constitutes acceptance of any updated Terms.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
22. Contact Information
Beauty Inc Ltd
The Apex
Derriford Business Park
Derriford
Plymouth
England
PL6 5FL
Email: customersupport@mirrormirror.co.uk